Terms and Conditions

Payment Terms

Quality Training Solutions Global Ltd, trading as The National Beauty Academy must be paid the entire course cost before completing any training.

Payment can be made via the website, cash or card reader to The National Beauty Academy which must clear before commencement of course.

The National Beauty Academy reserves the right to change prices without notice.

Refunds and Reschedules Policy

If a course participant is unable to attend on the scheduled course date, they should notify The National Beauty Academy in advance. If a course participant fails to notify us by email or social media within the time period stated completions of this course will be treat as a new booking therefore losing the initial non-refundable deposit and will attract the full course fee.

The National Beauty Academy operates the following refund policy in respect of the cancellation of course bookings.

Based on full payment already being made: 

Course cancelled 14+ days to start date: All payments minus 10% booking fee will be refunded.

Course cancelled 7 – 14 days to start date: 50% of the payment will be refunded.

Course cancelled 6 days or less to start date: No payment will be refunded.

Course rescheduled 14+ days to start date: An excess of a 10% reschedule fee must be paid.

Course rescheduled 7 – 14 days to start date: the participant will forfeit 50% of the payment and an excess of a 10% reschedule fee must be paid.

Course rescheduled 6 days or less to start date: This is not possible and the participant will have to make a new booking.

Course cancellations and reschedules need to be made to

info@thenationalbeautyacademy.co.uk ONLY.

Refunds will take 7 – 14 working days to process.

Please note, any refunds through Klarna or Clearpay may take longer and is under the administration of the provider.

 

Delay or failure to perform on our part

The National Beauty Academy will inform you as soon as is reasonably possible of any necessary changes by phone, text or email.

You shall have the choice of:

  1. accepting the changed arrangements
  2. or cancelling your course and receiving a full refund of all payments made.

We shall not be liable to you if we are prevented in performing our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):

  • an act of God, explosion, flood, fire or accident
  • war or civil disturbance
  • strike, industrial action or stoppages of work
  • any form of government intervention; a third-party act or omission

Where an element of your course is not provided as stated or you are unsatisfied with the service provided, you must notify us before leaving the academy or within 7 working days of the alleged breach.

We shall then investigate the matter within 1o working days and if we have not delivered the services in accordance with the course content or to the standard intended, you shall be entitled to further training on the element you are unsatisfied.

Each training course provided by The National Beauty Academy is a separate entity and will be dealt with as such.

We will not be liable to you for any loss or damage of personal property (unless fraudulent) or common law duty.

Except in relation to death or personal injury caused by our negligence The National Beauty Academy liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Behaviour

We expect all students to conduct themselves in an appropriate manner, however if your behaviour is deemed to be unacceptable or causes damage, your course may be terminated and you may be asked to leave the premises. No whole or part refunds will be made under these circumstances.

 

Models

If your course requires a model, you will be notified upon booking the time and duration your model is required.

Models must have had a successful patch test prior to the training course, at least 24 hours beforehand. It is your responsibility to arrange a model and patch test.

If you would like help with organising a model, you can post in our Facebook group The National Beauty Academy Sunderland | Facebook or the Academy can assist in this with at least 72 hours notice, prior to the start date.

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